Asset & Service Management
We use Atlassian Jira Service Management as a core system to establish a high velocity Service Organization within the CPO business. Atlassian Jira Service Management is currently one of the most modern and powerful service management platforms on the market.
Assets and Configurations
easily customizable / gives you a complete view of your charging infrastructure / configurations of business relationships up to contract management / locations & technical components / from transformers to connectors, from SIM cards to NFC terminals / manufacturers / service partners / emergency instructions / EV compatibilities / connections to EMPs / tariffs / etc.
Rollout and Commissioning
keep and overview from site sourcing to retrofitting / with modern interfaces and the full power of Jira and Confluence / no more heterogeneous office documents / historicized and traceable field service / overview of serial numbers and versions
Incident and Problem Management
automatic asset linking / direct integration with your backend system / duplicate detection / automatic dispatching to service partners / bilateral synchronization with the support partner or manufacturer / identification of warranty claims / SLA controlling / preventive maintenance / native app for mobile devices
Agent Service Desk Portal
immediate telephone assistance / linking of asset information with the current customer situation / knowledge base / direct backend connection for remote control of charging stations / historical charging transaction view / escalation to 2nd level or operations
Customer Request Management and Knowledgebase
self-service portal and service request management / email, chat or self-service portal / optimized, collaborative agent queues / powerful SLAs and reporting functions / configurable workflows / automation without code / native app for mobile devices